– Aptitude in resolving issues with a customer-focused orientation. – Time management, organizational and record-keeping skills. – An ability to remain calm under stressful circumstances. – Leadership skills along with the ability to motivate a team into high performance. – Strong sense of responsibility and a professional presentation. – Update client records with contact and billing details, appointments, and services offered. – Process transactions (cash and credit cards) and issue receipts. – Coordinate and manage communication between clients and salon staff, and follow up to ensure concerns have been addressed. – Address customer feedback and escalate to Reservations Manager when needed. ![]() – Anticipate and respond to client, stylist team, and leadership team needs. – Track inventory and retail merchandise. – Keep Salon Team on track and on time with all clients by supervising the scheduling of clients within the salon. – Coordinate the daily flow of customer scheduling, servicing, and check out. – Monitor and maintain salon’s cleanliness throughout the day by keeping the front desk, waiting area, and general salon space tidy and presentable with all necessary material. ![]() – Maintain detailed knowledge on products and services and provide accurate and helpful information to clients. – Assist clients with the check-in process at the front desk ensuring the highest level of client service. – Offer beverages and accommodate clients in the waiting area. – Greet and welcome clients into the salon space. You are a team player who can provide and receive constructive feedback within a central role. You are genuine and perceptive, while friendly and professional. You have excellent interpersonal skills, such as patience and empathy, as well as the ability to resolve issues in a timely and accurate manner. You are an intuitive and customer-oriented leader who exudes a positive attitude and takes initiative, while being thoughtful and resourceful. We are looking for someone who wants to grow with and within our company. We are interested in individuals that take initiative, love to learn, and are self-motivated. The Salon Coordinator works directly with clients and the salon team, such as stylists, colorists, and assistants, and reports to the reservations manager. The Salon Coordinator ensures the front desk and salon space are kept in order. This includes providing memorable and distinguished service to clients, managing retail inventory, assisting with calendar management, processing transactions, and carrying out administrative tasks that support the daily work flow. The Salon Coordinator manages the salon calendar and stylist schedules by creating appointments for clients based on their specific needs, while also enhancing client experience. ![]() Through teamwork and expanding our skill set and knowledge together. We take pride in our work while remaining gracious and humble, as we never stop learning. In what you know, in your work, and in the support of team members. Cultivating trust within our team and with our clients through active listening and excellent written, verbal and nonverbal communication skills.Ĭonfidence. Within yourself and your work, with our team and our clients and to the communityĬommunication. Our goal is to provide a highly curated and bespoke salon experience. We provide hair care, but more importantly, self care, that transforms our clients from the inside out.
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